The Commission has launched today a dedicated phone helpline in Ukrainian and Russian to provide information and assist those fleeing the Russian invasion of Ukraine. The Commission, through the Europe Direct Contact Centre, has been answering questions in writing in both Ukrainian and Russian since the end of March and this service is now also available through the phone. The helpline aims to assist people fleeing Ukraine by answering their questions and providing a wide range of practical and useful information, from the conditions on entering and travelling in the EU, to access to rights and opportunities, such as education, jobs or healthcare. The helpline can be contacted in Ukrainian and Russian within the EU at 00 800 6 7 8 9 10 11, where the service is free of charge, as well as from outside the EU at +32 22 99 96 96, where the international standard rate applies. The helpline also offers a free of charge call back service. More information is available on the EDCC website in English,Ukrainian and Russian.
- Publication date
- 16 May 2022
- Directorate-General for Neighbourhood and Enlargement Negotiations